Return & Refund Policy

Return & Refund Policy

14-Day Return Policy

We offer a 14-day return policy, meaning you have 14 days from the date of delivery to request a return.

To be eligible, the artwork must be in its original condition—unused, undamaged, and in its original packaging. A receipt or proof of purchase is required.

📩 To initiate a return, contact: info@artbyvitcetz.com or reach out via the contact form below.

If your return is approved, you will need to arrange return shipping at your own cost. Once we receive the artwork and confirm its condition, we will process a full refund for the product only (excluding original shipping costs).

🚫 Returns sent without prior approval will not be accepted.

 

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Damages & Issues

Please inspect your order upon arrival. If the artwork arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

 

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Non-Returnable Items

We do not accept returns on:
❌ Custom or commissioned artwork
❌ Gift cards

If you're unsure whether your item is eligible for a return, feel free to reach out.

 

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Exchanges

If you’d like a different piece, the fastest way is to return your current item (following the return process) and place a new order separately.

 

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Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be automatically issued to your original payment method. Please note that banks and credit card companies may take a few days to process the refund.

📩 For return requests or questions, contact:  info@artbyvitcetz.com or fill out the contact form below.